Auvik Easy to Implement Because it Doesn't Actually Do Network Monitoring!
December 30, 2020

Auvik Easy to Implement Because it Doesn't Actually Do Network Monitoring!

Jeff Aiken | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Auvik

We are a managed services provider and we were looking to replace our current solution which is Passler's PRTG. We were using Auvik to monitor both our internal systems as well as those of our customers. We were hoping to gain significant efficiencies by integrating Auvik with our Connectwise CRM.
  • Setup is easy
  • Integrates with Connectwise
  • Integrates with IT Glue
  • Connector is somewhat difficult to install.
  • Lacks true network monitoring capabilities.
  • Needs a better database of equipment and what should be monitored on said equipment right out of the box.
  • Wasted six months trying to mold it into something that it is not.
  • If it were able to actually monitor anything effectively, I believe we would have seen a ROI.
  • Caused confusion with our customers by switching to Auvik and then to something else.
Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.

Do you think Auvik delivers good value for the price?

No

Are you happy with Auvik's feature set?

No

Did Auvik live up to sales and marketing promises?

No

Did implementation of Auvik go as expected?

No

Would you buy Auvik again?

No

I would say that Auvik is well suited for very small organizations or very small managed service providers where their customers either don't have any equipment that is more sophisticated than small office equipment, or ones that don't expect much in the way of network monitoring. If you are looking for just basic ping monitoring then this is the product for you.