Overall Satisfaction with Avalara
We use AvaTax and the Returns portion of Avalara. It is used across the finance and accounting department.
- Customer Service -- you get a case number right away and they do everything they can to help you.
- Their website is very user-friendly.
- They have the best conferences.
- I can't think of any of the top of my head.
- A huge time saver. You can get all your sales taxes done within a couple of hours.
- Has helped streamlines our processes and made balancing easier.
We tested the integration with EBS for a month and it worked well. It's now fully integrated. They provided a test database to help with integration, and it was great.
We use the returns portion of Avalara as well. It makes balancing the taxes very easy with our ERP system.