#PositiveOnly
May 09, 2019

#PositiveOnly

Becky Wade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use AvaTax and the Returns portion of Avalara. It is used across the finance and accounting department.

Pros

  • Customer Service -- you get a case number right away and they do everything they can to help you.
  • Their website is very user-friendly.
  • They have the best conferences.

Cons

  • I can't think of any of the top of my head.
  • A huge time saver. You can get all your sales taxes done within a couple of hours.
  • Has helped streamlines our processes and made balancing easier.
Implementation was easy.
  • EBS
We tested the integration with EBS for a month and it worked well. It's now fully integrated. They provided a test database to help with integration, and it was great.
Avalara is user-friendly.
We use the returns portion of Avalara as well. It makes balancing the taxes very easy with our ERP system.
I can't say enough good things about the product. We have expanded our billing out to employees that we wouldn't be able to bill otherwise.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
10.0
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
10
Tax Data Reporting
10
Compliance Administration Management
10
Tax Exemption Processing
10
Tax Document Management
10
Complex Tax Scenario Management
10

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 6 years ago
    Becky, thank you for sharing about your experience with Avalara, we're happy to hear it's been positive. We appreciate your feedback and look forward to continuing to serve you. If you have any additional comments you’d like to share, please contact customercare@avalara.com.

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