Avalara is Easy to Use and Navigate
November 12, 2020

Avalara is Easy to Use and Navigate

Kathy Spiegel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

It is used for our e-commerce websites.
  • They calculate sales transactions correctly.
  • We have an account manager that keeps up well with our account and makes good suggestions.
  • They have an easy to understand and use website.
  • They have good reporting.
  • It is hard to get someone to answer questions on support cases submitted in a timely manner.
  • It is hard to get answer in a timely manner for tax notices.
  • Some questions are by email and person never answers back.
  • Phone support is good but email support takes a long time.
  • It has reduced employee time.
  • We did not have good experience with Amazon Extractor. It caused double payments.
  • Reports have helped in reconciliation process monthly.
  • QuickBooks
  • Woo Commerce
  • Big Commerce in Development Stage
The integrations work but our systems are hard to reconcile with Avalara because of timing of shipment.
The site seems more user friendly and easy to navigate.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We have used all 3. It has helped with organization and our nexus decisions.
Avalara is great for e-commerce business.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated