Avalara and you
Overall Satisfaction with Avalara
We first started using Avalara in order to take advantage of the SST enrollment. We are currently using it for our e-commerce tax calculations.
Pros
- Tax calculation based on ship-to address.
- Application of exempt certificates.
Cons
- Making it easier when setting up jurisdictions.
- Sometimes, it's not intuitive when you are looking for something.
- Quicker response when you encounter an issue.
- Positive - tax rate calculation.
- It had no effect on # of staff needed.
- e-commerce
- Zoho
- NetSuite
E-commerce was easy. Hit some bumps with Zoho.
- CertCapture
We don't use any of those capabilities, therefore we have not benefited from them. We do our own returns and do not upload the exemption certificates. We also do not have any need of their Professional Services at this time.
We have not used any other products of this nature.
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