Avalara Product Review
November 12, 2020

Avalara Product Review

Zachary Walz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Modules Used

  • AvaTax
  • Returns
  • CertCapture
  • Excise
  • Communications

Overall Satisfaction with Avalara

We use Avalara for the whole organization. We use it to determine the taxability of a transaction and use it to file sales tax returns. We use it to save time in filing our returns and to remove the human element of interpreting the taxability of a sales. It frees up time that was previously used to research new sales tax laws, because Avalara does this for you.
  • Time savings.
  • Storage of documents.
  • Determining taxability of transaction.
  • On-Boarding was lacking for implementation.
  • Transparency in pricing.
  • Determining document storage and exemption not clearly explained at time of onboarding.
  • Cost is significant investment.
  • Protection of audit and peace of mind is significant.
  • Document storage is excellent.
  • Employee time savings significant.
  • Cloud Suite
  • SX
  • Web UI
Implementation team for Avalara were hands off in this process. Only stepped in when we requested assistance. Assistance was scheduled 2 weeks out. No same day meetings.
This program is user friendly and easy to navigate.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
Our company uses the full gambit of Avalara product. We see the benefit in using the full spectrum so our sales tax calculations are as accurate as possible. This program has helped streamline our entire process by filing returns, capturing certificates and applying exemptions. We highly recommend this product for these features.
  • Cloud Management for Microsoft 365 and powered by AvePoint Cloud
Avalara is the premier product when looking at sales and use tax management.
Avalara does a great job of handling the sales tax in all aspects. It is not clearly stated how little the implementation manager actually participates in the integration. Once you get over the hump of implementation the product works very well.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management