Avalara Tax Review
November 12, 2020

Avalara Tax Review

Alejandro Castaneda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

Avalara is being used for sales tax calculation when selling products. Avalara streamlines the tax calculations by eliminating the need for our company to enter the tax level and percentages by state, city and county, an activity that can be time-consuming and prone-error. Also, Avalara provides excellent support when any issue arises between our ERP and Avalara.

Pros

  • Avalara maintains tax % level by county and even by city zone more accurate than we expected.
  • Avalara provides excellent customer support when questions arises.
  • Avalara Cert Captures streamlines the capture of customer tax certificates efficiently.

Cons

  • Avalara Customer Support sometimes takes 30 minutes to reply. I get they are too busy, but I normally send the Q and just get to do some other things in between.
  • Changes to the Websites are too drastically from the latest version to the previous one. A video explaining the changes would be handy for us, customers, to understand the changes.
  • Avalara has simplified our sales tax process.
  • We spend less in house time on rates, our costs to have the CPA calculate the sales tax have been eliminated.
  • Our ERP, Epicor 10, integrates with Avalara for Tax Calcualtions for Sales
Epicor 10, our ERP, integrated to Avalara was an easy process, since it was implemented by Epicor Consultants.
Avalara does what it does in the background. It is very easy to use once you understand how taxes are calculated, and the Ship to address are correctly entered in the ERP system.
  • CertCapture
We only use CertCapture right now.
We have use only Avalara so far.
Avalara is well suited for Tax Calculation for USA. I wonder if Avalara is also available for all countries in the continent (Latin American countries). Our ERP does not have Geo Localization for tracking where our shipments are being shipped to. Most of our shipments are to fields, or a well in the middle of the country, where even the Avalara finds it hard to provide the correct tax percent correct sometimes.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
VAT / GST Taxes
10
Tax Reporting & Compliance
10.0
3rd-Party Software Integrations
10
Tax Data Reporting
10

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Alejandro, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. Regarding your question about tax compliance support in Latin American countries, we do have an office in São Paulo, Brazil, you can learn more on our website: https://www.avalara.com/br/en/index.html.

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