Peace of Mind!
November 12, 2020

Peace of Mind!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

I am an accounting department of one and Avalara helps me immensely to be sales tax compliant. It is used on every level of our business, whether exempt or taxable sales. Avalara figures sales tax on a transaction level and provides reporting to make filing sales tax accurate and timely. Keeping track of sales tax liability is increasingly difficult as time goes on and Avalara helps alleviate stress related to the entire process.
  • Keeping track of taxes in every jurisdiction in the country.
  • Reporting is easy to use and understand.
  • Almost seamless integration with accounting software.
  • Account manager turnover seems high.
  • Getting answers to questions can be difficult and/or delayed.
  • Using Avalara is more of a peace of mind thing.
  • There is no way our sales tax could be calculated manually with all of the many, many jurisdictions in which we have liability.
  • Avalara is not cheap, but well worth the cost.
  • ERP software
It was not super difficult because we had our ERP software company do the integration.
Once the software is set up it is mostly all behind the scenes and fairly seamless. It probably depends on the software that is used.
  • CertCapture
We are signed up with CertCapture but for various reasons we are not currently using it as we should. We may use their Returns service at some point in the future.
We only looked at Avalara because it was recommended by our ERP software company.
I would recommend Avalara if you have sales in many states and possibilities for sales tax liability in many states. It may not be as useful if you only sell into one or two states. Things are always changing, though. When we started with Avalara a little over 5 years ago we were required to collect and remit sales tax in 2 states. Now we are up to 9 states. If you see your sales makeup changing it's a good idea to have Avalara guide you through.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
3rd-Party Software Integrations
Tax Data Reporting
Tax Exemption Processing
Tax Document Management