Well done Avalara
December 12, 2020

Well done Avalara

Sandi zeko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for our retail gift shop. It is used to calculate, process, collect and do state returns.
  • State returns
  • Calculating tax
  • Tracking all our transactions
  • Calculating for shipping to address changes
  • Updating sales tax if there is a change to the reciept.
  • Amount of time it takes for the tax returns to update for any corrected transactions
  • Reduced filing time by a few hours.
  • Calculating taxes in automatic.
  • Making sure we are in compliance with each state.
  • ecommerce. Celerant
Integration was not difficult at all. There are a few other Celerant customers using Avatax so they already had setup in place.
The website could be a bit clearer but is mostly good. My biggest issue is when I have to change a transaction to our location (customer picked up the order instead of shipping) I have to go into each line on the transaction to tell it to use the main address. There should be a setup option to default that all your transaction items use the same address.
  • Avalara Returns
We use tax filing service and are very happy with that. Very helpful with all the states we have to file for.
Products work very well and handle the multi-state issues we must now deal with.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated