Well done Avalara
December 12, 2020

Well done Avalara

Sandi zeko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for our retail gift shop. It is used to calculate, process, collect and do state returns.

Pros

  • State returns
  • Calculating tax
  • Tracking all our transactions

Cons

  • Calculating for shipping to address changes
  • Updating sales tax if there is a change to the reciept.
  • Amount of time it takes for the tax returns to update for any corrected transactions
  • Reduced filing time by a few hours.
  • Calculating taxes in automatic.
  • Making sure we are in compliance with each state.
  • ecommerce. Celerant
Integration was not difficult at all. There are a few other Celerant customers using Avatax so they already had setup in place.
The website could be a bit clearer but is mostly good. My biggest issue is when I have to change a transaction to our location (customer picked up the order instead of shipping) I have to go into each line on the transaction to tell it to use the main address. There should be a setup option to default that all your transaction items use the same address.
  • Avalara Returns
We use tax filing service and are very happy with that. Very helpful with all the states we have to file for.
Products work very well and handle the multi-state issues we must now deal with.

Avalara Feature Ratings

Type of tax
8.0
Sales and Use Taxes
8
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
8.0
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
7
Tax Data Reporting
8
Compliance Administration Management
9
Tax Exemption Processing
Not Rated
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 5 years ago
    Sandi, thank you for taking the time to write about your experience with Avalara AvaTax and Returns. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you’d like to share, particularly around areas where you see need for improvement, please contact customercare@avalara.com to continue the conversation with us.

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