Avalara Review
November 23, 2020

Avalara Review

Carol Beaver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

Avalara is used across the company. We use it for keeping up to date on sales tax rates and the change in rates.

Pros

  • Updating sales tax rates.
  • Generating sales tax returns.

Cons

  • Reporting
  • Since we started using Avalara, the amount of time doing tax returns has decreased by 50%.
  • With the program getting updates about local taxes, we are saving money as we are charging the customer the correct amount of tax.
  • E-Automate
The initial integration was easy. Our problem is that when E-automate does a revision of their software, they don't always check to make sure that the revision still works with Avalara.
The last upgrade to Avalara was incredibly easy to use.
  • Avalara Returns
By using Avalara Returns, this process has saved a lot of time.
I can't remember the name of the other product that we reviewed, but after the first meeting they didn't follow up. I took that as a sign that they would not be good with customer service.
Avalaras customer service has been very good.
Having updated sales tax rates without having to do any work on our end is a huge plus for our company.
The ease of approving the tax returns is wonderful.
I would just like to have one screen where all the monthly reports load and I download the reports from that screen.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Tax Reporting & Compliance
9.0
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
6
Tax Data Reporting
10
Compliance Administration Management
10
Complex Tax Scenario Management
10

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Carol, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you.

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