Avalara review: good, working on great
November 18, 2020

Avalara review: good, working on great

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

It is being used in the accounting and I.T. departments. The I.T. department needs to make sure it is integrated with our website and the accounting department needs to make sure it is filing the sales tax returns correctly. When we sell across a third-party source, there is some difficultly that comes up.

Pros

  • Timely filing
  • Transaction reports
  • State reports

Cons

  • State Jurisdiction Knowledge
  • City Jurisdiction Knowledge
  • Timely notice responses
  • Saved on higher more employees.
  • Saved time within the accounting department.
  • Saved time within the I.T. department.
  • Microsoft NAV
  • Our ecommerce website
  • 3rd Party: Amazon
I enjoy the reporting Avalara generates. However, they have a lot of reports and some titles can be confusing on which one to download or which information you are looking for. The timely filing without approval is a good feature. I wish they would have some sort of reconciliation report feature.
  • Avalara Returns
Using Avalara Returns has helped save time while filing state returns. We file in close to all 50 states, and it would be a nightmare if we had to do it ourselves. I do wish they would have an easy way to download all of the returns after a month or quarter instead of having to click and download each one individually.
After reviewing other sales tax compliance software's, I have found Avalara to be the best one out there. There is still room for improvement, but I believe they are doing the best they can for growing and making things easier for the customer. Their webinars are also very helpful and wish they continue to provide those.

Avalara Feature Ratings

Type of tax
8.3
Sales and Use Taxes
9
Cross-border Taxes
8
VAT / GST Taxes
8
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
5.9
Geolocation for Tax Assessment
5
3rd-Party Software Integrations
2
Tax Data Reporting
8
Compliance Administration Management
7
Tax Exemption Processing
5
Tax Document Management
8
Complex Tax Scenario Management
6

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 4 years ago
    Thank you for taking the time to share your experience using Avalara AvaTax. We work hard to deliver our customers a reliable and easy-to-use solution, and we’re grateful for the opportunity to serve you. If there is additional feedback you’d like to share, particularly around areas where you see opportunity for improvement, please contact customercare@avalara.com, we’d appreciate learning more about your experience.

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