Absolutely Fantastic tool for Sales Tax
April 21, 2022

Absolutely Fantastic tool for Sales Tax

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use AvaTax as a main Sales Tax Calculation, and also have Return services. I am extremely happy with AvaTax as I have used it before and used it at my current company, but I wish I can say the same for Returns. Standard Return Service makes it extremely difficult to obtain answers when it comes to returning filing. It also is difficult to reconcile the sales tax account for accounting. Due to the high growth of my company, we require an upgrade to our current AvaTax and are unable to do so because it is tied with the Intact contract. I seem to have no help from anyone whom I reached out to at Avalara.

Pros

  • Nexus creation
  • tax calculation
  • product codes

Cons

  • Adding more returns to standard service, may help other companies as well
  • 1:1 Service rather than going to Customer Service every time with any issues
  • Every account should have a TM assigned so we can reach out when needed.

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

No

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

Yes

  • Good resource for tax calc by location
  • availability of the rates, and general threshold for nexus
  • Not happy with Standard Returns service
  • Intact
  • QBooks
n/a.. I was not involved in this process
The main core product "AvaTax" works extremely well along with CertCapture. There is always something that sometimes runs into issues- so always room for improvement based on the user's experience
  • Avalara Returns
Avalara is the well-known company now for its tax calculation and appears to have the BEST PRODUCTs in the market. Overall, I am happy using the product, but need to figure out how I can upgrade my product and services.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
5.7
Geolocation for Tax Assessment
7
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
5
Compliance Administration Management
Not Rated
Tax Exemption Processing
Not Rated
Tax Document Management
5
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 2 years ago
    Thank you for taking the time to detail your experience with Avalara products. We aim to provide our customers the best service possible, and we appreciate the opportunity to work with you. We'd like to get you in touch with someone who can help you upgrade your services to match your company's needs. Please reach out to us at customercare@avalara.com so we can get that conversation started. Thanks!

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