Avalara Review
February 02, 2023

Avalara Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

I use it daily, with uploading new tax certificates for customers. I also use it to reach out to customers to inform them when their tax certificates are about to expire and request a new tax certificate to be put on file. I use it daily to confirm with customers and coworkers if a customer has a valid sales tax exemption form on file or not.
  • Easy upload form process
  • Great reports for expiring forms
  • Easier to manage the website, feel like there is a lot hidden that can be used.

Do you think Avalara delivers good value for the price?


Are you happy with Avalara's feature set?


Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?


  • I like how easily the tax returns are filed through the SST program.
  • Trend / SX.e
I am not sure with this as the integration was before my time
I give this a nine out of ten because of how easy and simple that Avalara can be. The reason that I gave this a nine instead of a ten is because of the large amount of information that is on Avalara that I feel like we are not using and it is just in the background and could be more easily accessed to understand what can be used.
  • Avalara Returns
  • CertCapture
  • Professional Services (nexus studies, registrations, backfiling, etc.)
We have benefited from CertCapture and the Avalara Returns tremendously. I personally use CertCapture on the daily, for easy access to customer accounts and see their sales tax exemption form status along with being able to upload sales tax exemption forms into the specific customer account. The Avalara Returns make the returns monthly easy in regards to the SST states.
I have only used Avalara so I do not have a valuable answer to this question
Like I stated previously, I think Avalara is well suited for the quick questions that come from customers and/or coworkers about their sales tax exemption forms and if they are valid in a specific state or if they are needing to fill out more sales tax exemption forms to be sales tax exempt.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
VAT / GST Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management