Avalara makes taxes easier.
November 02, 2025

Avalara makes taxes easier.

Janeen Phillips | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

Avalara is the main tax software used in the background of our ERP systems (Salesforce & Business Central). We utilize it for all tax calculations, exemption certificate management & tax reports to file monthly returns. It is fairly easy to use, and the support system is great.

Pros

  • Updates tax changes so I don't have to.
  • Ease of report generation.
  • Helpful staff.

Cons

  • Variety of reports available.
  • Combination of services.
  • Saves a great deal of time during return processing.
  • Ecommerce
  • ERP software
  • Certificate management.
ERP was done from the very beginning. Certificate management has been a bit of a struggle.
Some things are easier than others.
CertCapture.
Still in the early stages, waiting to see the full benefit.
Haven't used others besides Avalara.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Update tax rates so that we don't have to worry about doing it. Doesn't support all types of taxes, ie, when a state has a "general" tax rate vs a specialized "motor vehicle" tax rate. Doesn't support all tax types, ie, special rental taxes.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
7.8
Geolocation for Tax Assessment
8
3rd-Party Software Integrations
8
Tax Data Reporting
8
Compliance Administration Management
Not Rated
Tax Exemption Processing
7
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Comments

  • Celina Romera | TrustRadius Reviewer
    Celina Romera
    (Vendor Representative) commented a month ago
    Hi Janeen, thanks for the review! We're glad Avalara is adding some ease to your process. We appreciate you taking the time to share your experience.

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