Avaya Aura is mostly outstanding, but occasionally does not stand out.
June 27, 2023
Avaya Aura is mostly outstanding, but occasionally does not stand out.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
Avaya Aura is our primary voice communication platform. We use it in a variety of applications from legacy fax and modem lines to elevator and emergency phones to desktop and software applications. Avaya Aura provides a stable and reliable solution that consistently performs to expectation. Avaya continues to be a market leader despite recent financial floundering.
- Desktop phones
- Remote worker voice
- Sip trunking
- Contact center routing and integration
- Sales vs actual delivery and feature release
- Integration pricing
- Cloud offering is't innovative
- Reliability
- Flexibility
- Feature richness
- Avaya Aura has remained stable during environmental disruptions
- Avaya Aura hardware is reliable
- Avaya Aura is expensive to implement and maintain
Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
No
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes