Avaya Aura is the #1 Solution for big business
June 26, 2023

Avaya Aura is the #1 Solution for big business

Jose Delgado | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Avaya Aura

We currently use and resell Aura solutions. We have had 2 security breaches via SIP in the last 4 years. That is one too many for the corporation.
  • Interoperability with our call centers
  • Unsurpassed stability
  • Low maintenance and low administration overhead
  • Needs hybrid functions to integrate with cloud drives natively
  • Needs more user self servicing
  • Stability
  • Reliability
  • Robustness
  • Performance
  • Very positive due to rent-ability for our clients
Avaya Aura has less features than Amazon Connect, but it is more reliable.

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

No

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Big companies that want a mostly set and forget voice solution.

Avaya Aura Feature Ratings

Hosted PBX
2
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
9
Call screening
10
Message alerts
8
Business SMS/External Messaging
4
Online Fax
Not Rated
Voicemail Transcription
2
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
10
High quality video
6
Calendar integration
6
Meeting initiation
7
Record meetings / events
6
Desktop sharing
2
Live chat
1
User authentication
2
Participant roles & permissions
8
Centralized communications management
7
Team messaging
2
Team document sharing
2
Call and meeting analytics
1