Avaya Aura could do better
June 27, 2023
Avaya Aura could do better
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
We use it as the main Unified Communication platform. We also use it as Contact Center. We have over 20,000 users and about 1000 CC agents. We also have multiple LSP and Media Gateway. There are about 200 locations. We have multiple third parties applications such as call recording, IVR, messaging, call back assist. Some of them are Avaya brand applications.
- ACD
- Session Routing
- Core Aura product
- CMS Supervisor thick client
- Soft Client
- Day to day administration
- Tenant admin
- Security
- Ease of IMAC
- Ease of Implementation
- Cost vs Value
- Not forcing customer to move to cloud
- Subscription license could prove positive ROI
- The change of CAPEX to OPEX
Teams phone is much better in user administration and soft client. Another area that they are far apart are UC, meetings, collaboration, Video. Their noise cancellation is superb. Easy to use and set up are night and day compared to Avaya Aura remote worker. There is no easy implementation at least on the on prem level.
Do you think Avaya Aura delivers good value for the price?
Not sure
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
No
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes