Item: Avaya UCaaS
Rating: 10
Author: Matthew Strickland

Overall Satisfaction with Avaya Cloud Office

Use Cases and Deployment Scope

We use Avaya Cloud Office in our business as our phone system, as well as for our video conferences and messaging application. It is used across the whole organization at two locations. It has addressed the following problems: video chat ease of use, out of office ease of use, IVR management, and user management.

Pros and Cons

Pros

IVR Management
Voicemail to Text / Voicemail to Email
Video Conferencing
User Management

Cons

Needs more ring customization on phones.
Admin console could have better descriptions of what each function does.
Custom Rules can cause issues if you are not careful.

Return on Investment

Positive: Helped our customers with better phone systems.
Positive: It is easier than ever to receive calls when out of the office.
Negative: Is a steep learning curve for users of extremely old phone systems.

Support Rating

Support has helped me within minutes, even on holidays, when a customer of ours with Avaya Cloud Office had issues resolved in a very impressive time. Support has made every attempt possible to make sure we have no ongoing issues with new setups, or users that have unique issues.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Likelihood to Recommend

Well Suited: Small business that wants a phone system designed like a larger business. Users who spend a lot of time on the road.

Less appropriate: Cost can be high for larger businesses. Geared more towards softphones, some users will not get much functionality if they don't want to try new updated features.

Comments

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Avaya Cloud Office - you will not miss your old premise based PBX.