Avaya Always made reachable
Updated December 04, 2020

Avaya Always made reachable

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya Aura Platform

It is used across the organization and with new Aura the Mobile client within Premises is of great help to be connected and be reachable.
  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
  • Need Easy chat feature on the Avaya Client installed on the Laptop
  • Wish to have Desktop sharing available with the client like we have in Skype
  • Need file sharing feature on the Avaya client
  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.

Avaya is very user friendly and easy to manage in terms of operation support and user training.

Do you think Avaya OneCloud UCaaS delivers good value for the price?


Are you happy with Avaya OneCloud UCaaS's feature set?


Did Avaya OneCloud UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya OneCloud UCaaS go as expected?


Would you buy Avaya OneCloud UCaaS again?


Windows Server, VMware ESXi, Red Hat Enterprise Linux (RHEL)
It's very useful and user-friendly with respect to mobility and reachability. Also, single number reach helps you log in to any device and be reachable at multiple locations. File sharing, chat, and desktop sharing feature should also be made available with it to have a single application for all needs.

Avaya OneCloud UCaaS Feature Ratings

Avaya Aura Platform Support

The support team is very friendly and resolved the issue with in the time required. The troubleshooting steps taken is been shared and findings are always been shared after the issue is resolved.