Avaya Always made reachable
Anonymous | TrustRadius Reviewer
September 27, 2019

Avaya Always made reachable

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaya Aura Platform

It is used across the organization and with new Aura the Mobile client within Premises is of great help to be connected and be reachable.
  • Single use experience on mobile and the PC where same client is used on both the devices.
  • Same extension used in 2 or 3 devises or phones to get reachable all the time
  • Mobile client helps in mobility where within office we are available where ever we go.
  • Phone look and Display is wide and good. Also the Phone is robust to be used.
  • Need Easy chat feature on the Avaya Client installed on the Laptop
  • Wish to have Desktop sharing available with the client like we have in Skype
  • Need file sharing feature on the Avaya client
  • Single number reach has helped our operations team to be connected anytime required.
  • Management team is with Mobile client where decision making is quick and no calls are lost as mobile is available all the time.
  • Voice Quality is extremely good and helps in getting many ppl in conference with ease.
  • Voicemail system is used to leave important message when not available and Call Back feature is extremely great.

Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.

Avaya is very user friendly and easy to manage in terms of operation support and user training.

The support team is very friendly and resolved the issue with in the time required. The troubleshooting steps taken is been shared and findings are always been shared after the issue is resolved.

Do you think Avaya Aura Platform delivers good value for the price?

Yes

Are you happy with Avaya Aura Platform's feature set?

Yes

Did Avaya Aura Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya Aura Platform go as expected?

Yes

Would you buy Avaya Aura Platform again?

Yes

Windows Server, VMware ESXi, Red Hat Enterprise Linux (RHEL)
It's very useful and user-friendly with respect to mobility and reachability. Also, single number reach helps you log in to any device and be reachable at multiple locations. File sharing, chat, and desktop sharing feature should also be made available with it to have a single application for all needs.

Avaya Aura Platform Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
7
Call reports
9
Directory of employee names
8
Answering rules
8
Call recording
9
Call park
9
Call screening
7
Message alerts
9
Video conferencing
6
Audio conferencing
7
Video screen sharing
6
Instant messaging
5
Mobile app for iOS
10
Mobile app for Android
10