Our time is valuable, SPACES understands it and adapts to it.
Updated April 12, 2021

Our time is valuable, SPACES understands it and adapts to it.

Diana Gervasio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya OneCloud UCaaS

We are an organization of 12 people, and since the beginning of the pandemic we have used this tool to speed up our remote work. We hold periodic weekly meetings between individuals and between areas. We invite our allies to meet with us through the platform. We also take advantage of it to give talks and trainings.

Pros

  • Assembly rooms for recurring meetings
  • Task tracking by room and by individual
  • Articulation with Calendar to schedule meeting rooms
  • Historically saved documents
  • Chat between connected users
  • Access to the platform without the need to install programs
  • Immediate and highly effective technical advice

Cons

  • Massive user management in large meetings (mute everyone with one button)
  • In a moment full of uncertainty, Avaya Spaces gave us the space to organize ourselves as a team
We have had an immediate response to each query, request or claim to the platform. From the initial induction meeting to it, to the occasional queries that were attended by chat, email or video call to facilitate our work. There is a team with a lot of capacity, knowledge (and patience) to attend to all our concerns.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country.
The platform allowed us to adapt quickly, being also intuitive and effective.
Compared to other platforms, it is very easy to schedule a meeting or generate a room in a matter of seconds.
There is no need to install any program to use it.
For mobile use it is necessary to download the app, as in other platforms. For some people that option is not so comfortable.

Avaya UCaaS Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
9.0
High quality audio
9
High quality video
9
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
Not Rated
8.0
Desktop sharing
8
10.0
Live chat
10
10.0
User authentication
Not Rated
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Evaluating Avaya OneCloud UCaaS and Competitors

  • Product Usability
  • Prior Experience with the Product
Usability. It was the first platform we tested and it met the needs that our organization required at such an abrupt time of transition as the pandemic was. I think it is an intuitive tool so it was easy to adopt it to our day to day. We are a large team and incorporating it did not require much effort.
The decisive factor for the decision to adopt the platform was the technical support service, and it is the point that I would keep in mind for future searches. We had an interview with the technical representative who would accompany us during the implementation and his participation was fundamental. Especially in the future, due to the immediacy of the response, the search for solutions and the proactive follow-up of cases.

Using Avaya OneCloud UCaaS

There are few times that we have not been able to take advantage of the tool, but those moments are related to the bandwidth of each person in [their] home. Those who have low signal cannot access meetings on the platform smoothly.

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