A go-to tool for your company
June 10, 2021

A go-to tool for your company

Ayesha Siddiqua | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Avaya Cloud Office has been used in my organization for many many years. It does quite a good job if you ask me as it provides a fully functional interface and you will have everything you basically need on any device and across any geographic location. It's a much-simplified way of communication.
  • Stability
  • Simple
  • Collaboration
  • More features
  • Better Voice mail
  • Call recordings
  • Huge time savings
  • Cost savings
  • Efficiency
Avaya Cloud Office is indeed a unified communication suite and I would say it's one of the best ones out there. Definitely, I have personally benefitted and I have also seen my team benefit out of this tool and it meets [our] needs. It does take care of all our organization's business communication needs and we do not really require any other tool.
I have never encountered an issue so far except for once there was a network outage and we initially thought it was just this tool. In my experience, I have never seen any issues that really matter and make a huge impact, at least on the teams I have worked with. As I have mentioned, this is one of the best-in-class tools.
We have used Microsoft 365 before and definitely, Avaya Cloud Office feels much better tool-wise doing what it does and able to provide most of the functionality that any tools offer. I don't know if it's the user interface that I like the most, or... the ease of accessing it. I would prefer Avaya over Microsoft for now.
I was not aware of Avaya Cloud Office partners with NVIDIA AI until I saw this question, but now I feel so happy and satisfied already because this makes so much more sense as it is more focused on its audio and video abilities that enhance our online communication experience.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

In an environment [that] needs better communication & needs high collaboration. I would generally say any workspace would need such a tool and Avaya Cloud Office just does the better job and we can make the most of it by using its features and functionalities. It is one of the best-in-class tools.