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Simple and clean, just how it has to be.
May 16, 2022

Simple and clean, just how it has to be.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Due to the increase in demand for work at home users, this tool is very handy to maintain a good flow in our communication even with the distance, at the same time it allows us to keep a close record of how is used by our workforce; the functions that we have access are great and minimize the use of other tools.
  • Ease of use
  • Variety of options
  • Stability
  • Security
  • Design
  • Performance
  • Better training to operation times.
  • Tracking of task force is easier.
  • Stability has been an issue.
In other campaigns, we use less specialized software for main communication. Aco experience has been great as it lets us consolidate everything in a single environment, which makes everything easier, from direct contact to big group meetings. Being able to keep all records is very handy for people like me that need to check on the performance of the team.
Take my words with a grain of salt, because my contact with the customer support has been limited, as I'm mostly a user and not a full manager, however, my little interaction when having issues and escalating those, has been very fast and precise. What makes me believe that our people are getting the right support on time.
This is a great point, like I mentioned before, being able to consolidate most of the tools in a single environment lets us give better performance overall, and it's great for new people as it's less tedious to handle different software. In the past I have been in situations where we had to use 3 to 5 platforms, at the same time, it was confusing and time-consuming. ACO has been a great experience simplifying that.

Do you think Avaya UCaaS delivers good value for the price?

Not sure

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Honestly, I believe this is a new generation and working at home this is a great option, in our case in specific, we are able to keep track of all our workforce, and Avaya is an already well-know software, that's why it was the first name that came up for our management team. The software is very friendly and really easy to introduce, which means less time for training and getting into operations as soon as possible.