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ACO user and reseller
June 29, 2022

ACO user and reseller

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya Cloud Office

We use ACO as our internal communications and collaboration tool. ACO allows us to work from anywhere and share information.
  • Good voice quality.
  • Intuitive interface.
  • Good range of user features.
  • The licensing model could be more flexible (mix and match) for larger businesses.
  • It would help if it could be partitioned better for larger organisations that have multiple separate business units and want to work autonomously.
We also use MS Teams which is mainly used for collaboration etc. If we didn't have Teams it would get used for all the above much more.
The team have always been supportive and helpful.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Works well for businesses with basic back-office UC requirements. Works well for businesses with remote workers.
Doesn't work so well in large businesses/orgs with lots of separate depts as the directory cannot be segregated so searching for a name can be difficult. Could do with its own operator console.