This product will change the game
June 29, 2022

This product will change the game

alain gorget | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Avaya Cloud Office

For my company it's the ideal product of communications because easy to use and demonstrate to customers. It's the best solution I saw in a long time. The internet connection is the key to this success. Very interesting for an international company, there is no limit to it. The covid 19 pandemic was the opportunity to increase this success thanks to mobile solution.
  • Mobility.
  • Integration application.
  • Collaboration.
  • Cost center is not complete. Need an export to Excel for example. For a big company not easy to use.
  • Options from Standard Licence to Premium : e.g. ''multi-sites'' not included.
  • Positive because of my status of sales agent.
  • Ideal because I am not anymore an operator, and don't need people to pilot the solution.
  • Negative because of the commercial model, we can't sell at the price we want to.
It's like Teams with a better solution for voice implementation. I use it every day. Some customers after having done integration tests with Teams have clearly told me that ACO was as powerful or even better than Teams and that the integration did not add value.
At this point, I have little customer feedback on the Avaya service. Having used it for my needs I can say here that the French support is efficient. The agents are very well trained and know the product well.

Do you think Avaya UCaaS delivers good value for the price?


Are you happy with Avaya UCaaS's feature set?


Did Avaya UCaaS live up to sales and marketing promises?


Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?


Easy to propose for tertiary company like lawyer. Too complicated for industry company or hotel because of licence cost and communications pack not appropriate.