Item: Avaya UCaaS
Rating: 9
Author: Verified User

Overall Satisfaction with Avaya UCaaS

Use Cases and Deployment Scope

One system for collaboration Better cell phone integration

Pros and Cons

Pros

Administration on desktop and cell phone
Single Sign On
Cell phone app works great

Cons

Missing integration with the outlook calendar in Workspace
Need to expand additional schedules in custom rules in call-ques
Ability to submit to get outbound number & location updated

Return on Investment

Allows for us to have an integration with cell, so when local service fails we can still answer
Managing user devices is better, but the setup needs work still
The self help options for people to manage & reset their own passwords

The initial roll out and implementation was not smotth at all. I had to tough each phone multiple times and then enter a code. The instructions were delayed on the firewall settings and the recommendations for the firewall settings are not secure. There is no way we will leave https traffic wide open.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Did implementation of Avaya UCaaS go as expected?

Would you buy Avaya UCaaS again?

Yes

Other Software Used

SolarWinds ipMonitor, Aruba Instant Wi-Fi Access Points, Palo Alto Panorama

Likelihood to Recommend

Avaya Cloud Office is very close to being complete for a total collaboration experience, but not quite there enough for us to eliminate Teams, Lumen conference bridge, and BlueJeans. The cost is also a factor. There needs to be a more aggressive strategy around a better and more competitive monthly cost model.

Comments

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Avaya Cloud Office is heading in the right direction