Overall Satisfaction with Avaya UCaaS
We are using Cloud Office for our phone system across the entire organization. We also use CCaaS in our outbound call center for sales development. We plan to implement CCaaS as an inbound solution within the next 90 days. The platform was selected for its ability to integrate with CRM system and its native reporting capabilities.
- Open API
- Reporting
- Cloud-based
- No outbound recording
- Sharp learning curve
- Increased agent productivity
- Reduced time spent gather reports
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya UCaaS go as expected?
Yes
Would you buy Avaya UCaaS again?
Yes