Avaya Cloud Office fills most small business telephony requirements
December 15, 2022
Avaya Cloud Office fills most small business telephony requirements
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Cloud Office
We operate a travel call centre with several off-site consultants. ACO works well in managing our overall phone system, IVR, and call queues.We use it to receive calls along several channels and departments and can easily redirect calls as required to the relevant individual. The managment of the team is quite easy as well.
- Allows managers to monitor staff call engagement
- Provides a high quality VOIP telephony experience
- Could allow for Superadmins to manage black-listed call destinations much more easily
- Could allow for more options around adding toll free calling packs
- It has reduced our calls costs by about 30% from our previous provider.
- 3CX and Zoho Analytics
ACO seems to be better value for our business and is at least as easy to use as the other simialr programs that we have used in the past.
Do you think Avaya UCaaS delivers good value for the price?
Yes
Are you happy with Avaya UCaaS's feature set?
Yes
Did Avaya UCaaS live up to sales and marketing promises?
Yes
Did implementation of Avaya UCaaS go as expected?
Yes
Would you buy Avaya UCaaS again?
Yes