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pros and cons: Avaya OneCloud UCaaS
May 02, 2021

pros and cons: Avaya OneCloud UCaaS

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya UCaaS

We have been using Avaya OneCloud UCaaS across the whole organization since March 2020 because we needed a tool to communicate remotely and reliably in consequence of the quarantine. Since we were a fully [in person] organization, we didn't use to have any experience, knowledge or need for these communication channels.
  • Convenience.
  • Reliability.
  • Not so popular.
  • Log in is a bit tedious.
  • Audio could improve a lot.
  • Thematic rooms.
  • Stand by rooms.
  • We ended up working on different platforms.
To be honest, I never tried the customer support service because if i had a problem, lets say, with the audio, video or log in, I would have migrated to another platform instead of trying to solve the problem in Avaya OneCloud UCaaS. It would have been easier and faster.

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

No

Did implementation of Avaya UCaaS go as expected?

No

Would you buy Avaya UCaaS again?

No

I think Avaya OneCloud UCaaS is well suited for closed organizations that need room for many participants at the same time, necessarily works from the computer (not mobile phones) and have not used other work communication applications previously. In my opinion, it is hard to compete with other platforms that are more integrated with our day to day life like WhatsApp or Meets.