Item: Avaya UCaaS
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use Avaya in our organization to get in touch with the US regulators. The phone helps me get important messages through its voicemail service. Very useful since I work from the Philippines and we have different time zones. It also helps me collaborate with my colleagues who are located across the globe.

Pros and Cons

Video calls also allow you to share files to your colleagues
Instant messaging and phone interface are easy to use.
It works on mobile phones saving you from long distance charges.

I wish that the settings options is easy to find.
The options for Signing in on the phone should just be one button and not with so many tick boxes.
Auto-save of credentials would be best as mandatory.

Return on Investment

I know that we have saved thousands in US dollars for long distance charges.
Reduced the time in sending documents through file sharing.
Allowed the office to facilitate Townhalls without concerns on the number of participants

Unified Platform

Avata UCaaS is a one stop shop for our communications need. It has benefited me because it made my job easier by managing my team meetings and also in connecting to our colleagues located globally. This tool also helped the whole organization save on long distance charges costs. Since it is easy to use and navigate, we don't really need to keep on calling technical support.

Integrations

I'm not sure how it was integrated with our Google workspace but I know that it works well because I can use Google Meet and Chat seamlessly when connecting with my team and colleagues.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

Other Software Used

Microsoft Teams, Looker Studio, Scrive eSign

Likelihood to Recommend

When I needed to call the US, it is easy when dialing 1-800 numbers. It would be better if the dialing instructions for all countries are also accessible while using the tool. The settings is not automatically saved on your profile when you transfer or change your laptop of mobile device.

One stop shop for your Comms? definitely Avaya UCaaS :)

Overall Satisfaction with Avaya UCaaS