Avaza Agency Review
Veronica M Duckett profile photo
June 01, 2018

Avaza Agency Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Avaza

We use Avaza for everything at this point. This includes project management, time tracking, invoicing, and reporting. It integrates with the other software that we use daily like Xero and PracticeIgnition, so we have been really happy with how easy it has been to migrate all our content over from our previous Project Management tool.
  • Project Management - Creating projects and tasks is really easy
  • Timesheets - Logging time is super quick and simple.
  • Recurring Projects - Right now you can create recurring tasks with a project, but if you have a project that recurs monthly with a client, as we do, you have to manually create it. Ideally, we want to be able to have this happen automatically.
  • Xero Integration - If you create an invoice based on hours, you aren't able to adjust the inventory type. Also, for the integration, you are not able to have endless inventory types mapped to GL accounts in Xero. You can only have one catch-all if you are creating invoices from timesheets.
  • Stripe/ACH Integration - Since it already integrates with Stripe to accept payments, it would be great if the user can choose ACH through Stripe instead of just Credit Card. The functionality already exists on the Stripe end, but it has not been integrated with Avaza, yet! Recurring payment options would be great as well.
  • Estimates - It would be awesome if invoices worked more like Quotes or Proposals where the client can choose an option, accept and provide a signature.
  • It has streamlined a lot of our work.
  • It keeps us, as admins, in the know with all the projects for our team.
This is miles ahead of ActiveCollab. It has more features, the interface is easier to use and the invoicing is easier to use. Across the board better. We migrated from ActiveCollab, but that was just essentially a Fancier Wunderlist. If you just need one project and a few tasks it works, but for company use, it is overly complex, yet missing a lot of features as well.
We are a pretty unique business because we deal with bookkeeping, marketing, and HR and across all 3 departments, we have been able to successfully use the tool. Other software we have tried usually caters to one industry at a time.

Avaza Feature Ratings

Task Management
10
Gantt Charts
8
Scheduling
8
Team Collaboration
8
Email integration
9
Mobile Access
8
Timesheet Tracking
10
Budget and Expense Management
9
Quotes/estimates
7
Invoicing
8
Project & financial reporting
8

Using Avaza

5 - Accounting, Marketing and HR
2 - Account and project management at both an internal and client level.
  • Timekeeping
  • Project Management
  • Employee Management
  • Run reports at a project level to see cost vs margin
  • Employee scheduling
  • Estimates and Proposals
  • Collecting ACH Payments
Because it has been amazing and easy to work with.

Evaluating Avaza and Competitors

Yes - ActiveCollab - Because it is easier to use, has more functionality and integrates better with our other apps.
  • Price
  • Product Features
  • Product Usability
Price and Product Features were the top reasons we chose Avaza. Customer support was secondary, but that has exceeded our expectations.
I wish Avaza had more exposure or was better known because it integrates with well-known software, yet, after over a year of using other program and searching for a replacement, it took us all this time to even come across Avaza.

Avaza Support

They are always available and open to doing a call or a shared screen to walk through the issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Unsure - Some thing
It was late in the afternoon, after typical work hours, and I had a question as I tried to set up my account and projects for the team, and they were immediate to jump on a shared screen and walk me through everything in great detail. Even give me suggestions that I would never have thought of.