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Yes and no
March 06, 2022

Yes and no

Frank Schneider | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

Support for the AV in the school theatre.
  • Good technicians, like working with them
  • Seem knowledgeable
  • I've had multiple issues with scheduling - no follow-up, technicians told different times than I am, a guy pulled in the middle of the job to go to another site.
  • Still waiting for them to schedule a follow-up to fix ams issue we've been chasing for a couple of months.
  • The fact that this is an ongoing issue has negatively impacted the theatre space the system is in.
Follow-up follow-up follow-up. Make sure you actually contact me to schedule follow-up appointments. Email me without me having to email you. On a 4 hour call do general maintenance when the initial problem is addressed - update my firmware, etc. I know it's hard because we are trying to work at the same time the space is in use.
They haven't.
AVI is the only one we know of in the area. Honestly, they all seem to treat us like we're a small fish in a big sea, which I understand we are. But it doesn't feel good.

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

Yes

We have had them out 3-4 times to come up with a solution to the multiple issues plaguing our system. Part of the problem is we are trying to fix things in an operating facility, so we don't have a full day to shut everything down and test the whole system top to bottom. And at the same time, I wish AVI was a little more proactive. They are good at trying to address the specific issue but not at thinking about what might be beyond that issue. So they came out and re-addressed the Crestron components when they stopped talking to each other, but then left after 2 hours of work on a 4-hour call. We paid for the 4 hours and then had to have them come right back out for another 4-hour call to update the firmware to address additional problems that weren't solved by the addressing.