Service is better with a contract, but pricey
March 29, 2022

Service is better with a contract, but pricey

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVI-SPL completed the installation and commissioning for the visual and audio equipment in our school auditorium and supplementary facilities.

Pros

  • When a service contract is in place, their technicians are knowledgeable and efficient.

Cons

  • The equipment proposed and selected is complicated. Each technician resets the system based on their preferences and tends to diminish the quality of the previous technicians' work and organization.
  • There have been several appointments that needed to be rescheduled by AVI-SPL.
  • Their sales/install team is slow to respond to requests for information and proposals.
  • We just entered another service contract because we could not get them to respond otherwise. So, we are seeing some benefits, but it is slow to build.
With a very expensive service contract in place, the support has been better but it is still not great.
Since we are a school, hybrid and remote options are not available.

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

No

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

No

The system is wonderful with key features. Their service technicians are highly knowledgeable and work well with our end-users to explain what happened to the system and how it can be fixed. However, the process to get them on-site is cumbersome and slow.

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