Would not hire or recommend
Updated April 01, 2022

Would not hire or recommend

Kenny Schubel | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

did not listen to the design process at all. I showed them the existing room
that I wanted to be mimicked and they disregarded and designed something that was not
at all what we needed so that they could come in cheaper and secure the bid. At
the end of the project, they would not replace the wrong hardware that they
suggested in order for features that were specifically requested to work. We
had to go out and purchase the hardware on our own and then pay our in-house
developers to correct the coding that they did not get right. We fought this
for over a year and ultimately decided to pay them rather than drag this out in
court because we needed this classroom that had been down the whole
time and we needed the source code that they created in order to correct their mistake and they would not release until payment was received. This was basically extortion.
  • Extort
  • Lie
  • Cheat
  • Experience in designing AV solutions
  • Listening to customers
  • Correcting their own mistakes
  • Communication
  • Attitudes need to be corrected by project managers
  • They ended up costing us more money to get what we needed than the other companies that ended up being cheaper.
  • Our classroom was down for over a year because of their inexperience and lack of follow up
After seeing how they install the equipment we denied the support coverage. I had no faith that they would be able to help us as a company at all.
They have not, they only made things worse.
I should have gone with the company that I was used to working with and had already designed and successfully installed our model classroom. This is the company that intentionally undercut by using subpar hardware that did not even work as requested.

Do you think AVI-SPL delivers good value for the price?


Are you happy with AVI-SPL's feature set?


Did AVI-SPL live up to sales and marketing promises?


Did implementation of AVI-SPL go as expected?


Would you buy AVI-SPL again?


Microsoft Office 2016 (discontinued), Brave, Riskonnect
If there were negative numbers I would absolutely use them here. I wish I could go below 0.


We fired them after the install. They were never capable of getting the system working correctly so we fired them and hired more competent people.
5 - There was about 5 people that corrected and supported the AVI-SPL system. They had AV and PC skills that outperformed AVI-SPL.
  • Teaching
  • Conferencing
  • Presentations
  • We have not been able to use their system as it was never working properly
  • We will never use them in the future.
I wish there was negative numbers here. We fired them and will never renew their services.

Evaluating AVI-SPL and Competitors

  • Price
  • Product Features
  • Product Usability
They made sure that they were the cheapest to get the job by using equipment that would not work at all for the scope that I gave them.
I would not have given them the quote of a competitor in order for them to select cheaper equipment. They wanted this so that they did not have to spend as much time onsite looking into the existing classroom since their competitor had already spent the time and designed a solution that worked based off of the company that installed the original classroom that was working properly and was to be the model of all future classrooms.

AVI-SPL Implementation

We were not at all satisfied. We had to hire another company to go behind them to get it to work.
  • They continued to offer excuses and not solutions
  • Wrong hardware ordered by AVI-SPL
  • Lack of expertise with AVI-SPL

Configuring AVI-SPL

It was not at all configurable.
It would be best practice to stay away from this company.
Yes - we have customized the interface extensively - We hired another company to correct their bad programming.
Yes - we have added extensive custom code - We had to in order to get the system to work properly.

AVI-SPL Support

No escalation required
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
No, after a year they never even got the install right.


They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly.
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • Everything
  • Every time you turn on the system you would cross your fingers. Sometimes it was the microphones that did not work, sometimes the speakers, touchscreen, cameras, lapel mic, monitors. It was always something until we paid someone to come in behind them to correct their mistakes.

AVI-SPL Reliability

The system was not scalable with the hardware they ordered.
They took over a year to get our classroom together and it still did not work.
Cannot stay enough to stay away from these people.

Relationship with AVI-SPL, LLC

Extremely easy to work with during the sales process. They made all sorts of promises that was never delivered.
They were extremely difficult to work with after the sale. The project manager was extremely pushy and tried to get me to sign off on the job for months when it was never completed. There was broken equipment and code and he still tried to bully me into signing the completion form.
They were not at all professional.
Do not deal with them is my best advice.