Would not hire or recommend
Updated April 01, 2022
Would not hire or recommend
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with AVI-SPL
They
did not listen to the design process at all. I showed them the existing room
that I wanted to be mimicked and they disregarded and designed something that was not
at all what we needed so that they could come in cheaper and secure the bid. At
the end of the project, they would not replace the wrong hardware that they
suggested in order for features that were specifically requested to work. We
had to go out and purchase the hardware on our own and then pay our in-house
developers to correct the coding that they did not get right. We fought this
for over a year and ultimately decided to pay them rather than drag this out in
court because we needed this classroom that had been down the whole
time and we needed the source code that they created in order to correct their mistake and they would not release until payment was received. This was basically extortion.
did not listen to the design process at all. I showed them the existing room
that I wanted to be mimicked and they disregarded and designed something that was not
at all what we needed so that they could come in cheaper and secure the bid. At
the end of the project, they would not replace the wrong hardware that they
suggested in order for features that were specifically requested to work. We
had to go out and purchase the hardware on our own and then pay our in-house
developers to correct the coding that they did not get right. We fought this
for over a year and ultimately decided to pay them rather than drag this out in
court because we needed this classroom that had been down the whole
time and we needed the source code that they created in order to correct their mistake and they would not release until payment was received. This was basically extortion.
- Extort
- Lie
- Cheat
- Experience in designing AV solutions
- Listening to customers
- Correcting their own mistakes
- Communication
- Attitudes need to be corrected by project managers
- They ended up costing us more money to get what we needed than the other companies that ended up being cheaper.
- Our classroom was down for over a year because of their inexperience and lack of follow up
They have not, they only made things worse.
I should have gone with the company that I was used to working with and had already designed and successfully installed our model classroom. This is the company that intentionally undercut by using subpar hardware that did not even work as requested.
Do you think AVI-SPL delivers good value for the price?
No
Are you happy with AVI-SPL's feature set?
No
Did AVI-SPL live up to sales and marketing promises?
No
Did implementation of AVI-SPL go as expected?
No
Would you buy AVI-SPL again?
No
Using AVI-SPL
We fired them after the install. They were never capable of getting the system working correctly so we fired them and hired more competent people.
5 - There was about 5 people that corrected and supported the AVI-SPL system. They had AV and PC skills that outperformed AVI-SPL.
- Teaching
- Conferencing
- Presentations
- We have not been able to use their system as it was never working properly
- We will never use them in the future.
Evaluating AVI-SPL and Competitors
- Price
- Product Features
- Product Usability
They made sure that they were the cheapest to get the job by using equipment that would not work at all for the scope that I gave them.
I would not have given them the quote of a competitor in order for them to select cheaper equipment. They wanted this so that they did not have to spend as much time onsite looking into the existing classroom since their competitor had already spent the time and designed a solution that worked based off of the company that installed the original classroom that was working properly and was to be the model of all future classrooms.
AVI-SPL Implementation
- Implemented in-house
AVI-SPL
- They continued to offer excuses and not solutions
- Wrong hardware ordered by AVI-SPL
- Lack of expertise with AVI-SPL
AVI-SPL Training
Configuring AVI-SPL
It would be best practice to stay away from this company.
Yes - we have customized the interface extensively - We hired another company to correct their bad programming.
Yes - we have added extensive custom code - We had to in order to get the system to work properly.
AVI-SPL Support
| Pros | Cons |
|---|---|
No escalation required | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No, after a year they never even got the install right.
Using AVI-SPL
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- None
- Everything
- Every time you turn on the system you would cross your fingers. Sometimes it was the microphones that did not work, sometimes the speakers, touchscreen, cameras, lapel mic, monitors. It was always something until we paid someone to come in behind them to correct their mistakes.
AVI-SPL Reliability
Integrating AVI-SPL
Relationship with AVI-SPL, LLC
Do not deal with them is my best advice.