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They made virtual feel like in person
May 01, 2022

They made virtual feel like in person

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

As we were transitioning to virtual work, we needed a solution to collaborate with our international office and our international customers. We were expanding on offices and adding more conference and collaboratives rooms to match the growth of our business. Our problem was, that we did not have the hardware or software for the new growth, and we needed to move a platform that allowed conferences while our team was in remote locations. We were currently using too many systems and needed a uniform system at all locations. By using another platform for the software, AVI-SPL helped specify the hardware we needed to tie together all our locations. This boosted productivity internally and with our external customers.
  • Great Communication
  • Understands your Budget
  • Fast Implementation
  • Very knowledgeable on all products and services
  • Better Local Support, most support is far away from our locations
  • Better online catalog, to get the information needed just by "browsing" you need to contact a person to get questions answered
  • offer rentals, there are times where we may need to have more expensive equipment doing a seminar, but we don't need the purchase the equipment as we will be using it 3 days most but will repeat 1/2 times a year
  • More Efficient on communication
  • Quicker meetings (no more fumbling around trying to get a system to work)
  • More meetings, because it worked so well, CEO wants to use to all the time.
AVI-SPL help desk helps a lot. When our system went down and we could not figure out why I contact the manufacturer as it was saying it was a hardware capability issue. The manufacturer was NOT helpful. Contacted AVI-SPL who we bought the system through, they said "yes we are experiencing this a lot, new Windows update caused errors, here is what you need to do". They walked us through the fix and within 15 minutes, after all the updates and restarting, the system was back working as normal.
Now that we are on a unified system. We are able to have our team go into the factories and customers (who were unable to travel to the factory locations due to travel restrictions) were able to be virtually in the factory watching their new product being produced. We were able to do virtual quality checks, have teams at the factory, teams back in the office domestically and internationally, customers on, all-seeing the product and going through the quality check in real-time, like how it was pre-pandemic.
We actually have not used other systems not provided by AVI-SPL.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

Zoom
AVI-SPL offers many solutions to fit specific needs. While they do focus on large-scale, larger companies/projects, they were able to work with a smaller company. Their solution made us appear like a large company and a very professional way. We got many compliments on the systems and how nice it looked and how it was great to be in person in one location, have team members across the world virtually but feel like they were there in the room.