Lakeshore Lobbies.
July 27, 2025

Lakeshore Lobbies.

Joe Miraglia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

AVI-SPL is a subcontractor that installed three large video displays in the lobbies of two locations. As a single source, they addressed a turnkey solution for the client.

Pros

  • Single source for material, installation, and content.
  • Knowledgeable of products and technical expertise.
  • Strong customer service.

Cons

  • We had one project manager who did not follow through on processes.
  • Incomplete submittal package, lead to changes in the field.
  • Increased value of building.
  • Created a sense of place.
  • Sense of improved connection.
Both managers were very helpful in completing the project. I don't believe we have used the help desk.
AVI-SPL trained the client on how to use the software and connect to the video walls. They did a good job with the training.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

Yes

A broad range of product and content knowledge stood out in the subcontractor selection process. Our project manager played a crucial role in the client's selection of AVI-SPL. He was timely with his responses, knowledgeable, professional, and enjoyable to work with. I'm not sure where it would be less appropriate to use AVI-SPL. There may be a pricing issue on smaller projects, but that is an assumption.

Comments

More Reviews of AVI-SPL

  1. Home
  2. Video Conferencing Equipment
  3. AVI-SPL Reviews
  4. User Review of AVI-SPL