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BambooHr2024
Updated March 26, 2024

BambooHr2024

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

TraxPayroll (legacy)

Overall Satisfaction with BambooHR

We got BambooHR to help with PTO tracking instead of using an excel spreadsheet and hoping people would turn in the paperwork for using their time. Now with our accrual PTO, it's easy for our employees to ask for time off and they clearly can see how many hours of PTO they have along with using a calculator to determine how many hours they will have at a certain point in the year.
  • Time Off
  • Cloud based document storage
  • Support Team
  • Performance
  • Ability to have a template from a file company uploads
  • Ability of information from a file to change job, ex: offer letter of compensation change to then update compensation under job.
  • ease of onboarding
  • time off tracking
  • eSignatures
The chat support, when online, is very helpful when I need assistance. For the most part, how do to something is user friendly. The help center can be a useful tool when I need assistance and see if its possible to figure out myself. BambooHR is easy to navigate and when I see something that isn't available I'm able to reach out and see if it's something being considered in the future or why they do things a certain way so that I am able to better understand, for example the questions that cannot be removed in an assessment.
Chat support, when online, has been excellent. Email could be faster, or at least give timeline of when to expect an answer when the auto response comes. Overall support with the help center and the multiple FAQs pages regarding their products, many of the questions are obviously now answered to where it's the specifics sometimes that I need to contact support and they always respond. Sometimes I have to reword my question to get an answer, but we're able to make it work.
The eSignature report has been a lifesaver in knowing if folks have looked at something or not. Otherwise, a lot of the reporting hasn't been needed. Other ways of using reporting has not been utilized but appreciate the quick reporting that shows on the home page with length of time at the organization as it's a handy tool to see the growth of the organization.
Didn't look, had used excel prior and just staff to handle it all instead of a program. We heard about BambooHR from another nonprofit and decided to give it a try. The eSignature capability has been a lifesaver along with a spot to keep all documents. Our onboarding process was a lot of physical papers to where switching it to online has made it easier and timely.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Yes

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

Yes

It is very good for what we intentionally got the program for, but with diving deeper into what the program could do for us and doesn't have the ability to do, yet, I'm unable to state 10. It would be great for templates to be added with a generic offer letter with an eSignature that can update the employee record more than adding the document into the signed document folder. Love the time off and that with time tracking, if someone messes up, and they do, I'm able to go behind and make the necessary adjustments.

BambooHR Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
7
Organizational charting
10
Organization and location management
10
10.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
8.3
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
5
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
7.5
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
8
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
8.7
Corporate goal setting
Not Rated
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
8
8.0
Job Requisition Management
Not Rated
Company Website Posting
8
Publish to Social Media
Not Rated
Job Search Site Posting
9
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
7

Using BambooHR

  • PTO
  • Document Storage
  • eSignatures
  • eSignatures
  • Files
  • Assessments
  • not for sure
  • at this time
  • beyond using more performance tools

Evaluating BambooHR and Competitors

  • Cloud Solutions
  • Ease of Use
Perhaps understand more about offer letters, it would be nice if when an offer letter is signed, if there was a way to change the salary from the offer letter directly to the job tab in the person's file. That's been the biggest hiccup, but beyond that most of everything else was discussed in the evaluation of choosing bambooHR

BambooHR Implementation

It was some work involved in moving all of our documents from a drive over to the correct folders and creating the system of what folders were needed and what got placed where.
  • Implemented in-house
Yes - Only in the sense of admin placing the documents into the software, teaching leadership the product, then after confirmation that all documents were placed and information was correct for personal information on all employees, then the remaining employees were taught bamboo and given time to get used to the software before cutting off old methods.
  • Time on documents being placed
  • Combing through old PTO method to confirm PTO hours listed on BambooHR were accurate
  • Creating eSignatures on common forms that used to be printed out.

BambooHR Training

  • Online Training
As far as I can recall, everything went well with doing it online and got questions answered. Was thankful to work with a dummy file to get used to some practices prior to getting our own domain within bamboo to then place our personnel information in the system, this helped a lot!

Configuring BambooHR

It's just right, when I need something configured I contact support and if it's not available they'll begin looking into it, or explain whey they don't have that available. For example, we wanted the option of monthly assessments, but after support brought up the fact they have quarterly assessments it became apparent that monthly was just too frequent.
If the organization has a best practice that BambooHR doesn't already have in the system, contact their support and you may be surprised to find out that they have a better best practice. An example would be their assessment questions that cannot be removed.
Some - we have done small customizations to the interface - It was mainly our name, logo, and color scheme.
No - we have not done any custom code
n/a

BambooHR Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Not kept informed
Need to explain problems multiple times
I did not, at least that I'm aware of. Don't see a need in premium support as the support given currently is enough to complete tasks and what I need the software to do.
Besides the implementation process, a lot of what they help with is a small task or better understanding of the product or system within the software. So I would say the support of implementation was good, I understand us having to place the files in the documents of our employees, it was just a bit time consuming until remembering you can upload multiple documents at once.

Using BambooHR

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • PTO
  • Goals
  • Files
  • eSignature template
  • eSignature template in same size box
  • Files-offer letters in particular
  • Files not being able to "talk to" the job if changes to title, etc. have occurred
Yes, but I don't use it

BambooHR Reliability

It would be nice to include google forms, as far as I'm aware that isn't available

Integrating BambooHR

Relationship with BambooHR

Upgrading BambooHR