Item: BambooHR®
Rating: 7
Author: Verified User

Overall Satisfaction with BambooHR®

Use Cases and Deployment Scope

We use BambooHR as our HRIS and for payroll processing. It is used for tracking time and attendance and PTO. We use it for approval of pay increases, employee document storage, employee communication and payroll processing.

Pros and Cons

Pros

document capabilities and storage
time and PTO tracking
employee interface

Cons

payroll - net to gross calculator
benefit integration with plansource
not refreshing and going to top of screen in benefit management when entering benefit costs

Usability

It is easy to use and has comparable capabilities. Like all systems there are things that it does well and areas that it is lacking. Unfortunately, there is not a perfect HRIS system because they all give up something to be good at something else. For BambooHR, I would say payroll and benefits suffer for the better employee experience and HR side of the system.

Support Rating

Support is adequate. Not fast when you send an email. Luckily I do not have to utilize it too often. They also seem to take off and have a lot of employee development days.

BambooHR Reporting

It allows us to run reports for HR and payroll data fairly easily. There could be some improvement in this area.

Alternatives Considered

Paylocity, ExponentHR and Rippling

I did not select BambooHR, it was already in use and it works well for the size of the company so there is no reason to change it. Paylocity has better payroll functionality but is lacking on the HRIS side, so BambooHR and Paylocity are somewhat comparable. In my opinion, avoid Rippling at all costs, it is terrible!

Key Insights

Do you think BambooHR® delivers good value for the price?

Not sure

Are you happy with BambooHR®'s feature set?

Yes

Did BambooHR® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR® go as expected?

I wasn't involved with the implementation phase

Would you buy BambooHR® again?

Yes

Likelihood to Recommend

The employee interface is nice and easy to use. Reporting capabilities are adequate. Time tracking and PTO tracking is good. Document setup, features and storage are good. Payroll still needs some work. If you don't use the BambooHR benefit platform, it is cumbersome and time consuming to enter and update employee benefits for payroll purposes.

BambooHR® Feature Ratings

Comments

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