Great for Beginners
October 08, 2019

Great for Beginners

Nolan Sweeney | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bazaarvoice Conversations

It is currently being used by our social media department. We use Bazaarvoice Conversations for product reviews where we can see what customers are saying about certain items. It gives us a good idea if something needs to be updated on the website. We also use it for product safety concerns a lot of customers will leave reviews of hazards that products have caused and we do our best to make sure the products are safe for consumers.
  • It does a good job of sorting items into different categories.
  • It's great for researching different items.
  • It's very easy to navigate though all the different tabs and find what you are looking for.
  • I feel like the overall design could be updated.
  • Easier to find specific reviews.
  • It's created a better shopping experience for customers.
  • It's led to better sales by having feedback from the consumers directly.
I feel like it does a good job. I really haven't used any other software that does similar functions so I have nothing to compare it too. I feel like it's pretty easy to use for what I need it for.

Do you think Bazaarvoice delivers good value for the price?

Not sure

Are you happy with Bazaarvoice's feature set?


Did Bazaarvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bazaarvoice go as expected?

I wasn't involved with the implementation phase

Would you buy Bazaarvoice again?


Bazaarvoice Conversations is well suited for scenarios where we have to research details about a product. If there are a lot of reviews being left by customers saying an item isn't true to size or doesn't match the description, We need to go in and investigate to make sure the product description on the website is matching what the customer is receiving.