Bazaarvoice Platform Reviews

47 Ratings
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Score 8.4 out of 100

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Reviews (1-23 of 23)

Anonymous | TrustRadius Reviewer
July 03, 2020

Bazaarvoice Platform Review

Score 10 out of 10
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Likelihood to Recommend

I like this option of syndication and the possibility for customer opinion to be heard on other platforms and online retailers. We are using Bazaarvoice for the options that are well suited for us.
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Christopher Payne | TrustRadius Reviewer
October 09, 2019

Bazaarvoice Conversations is a Great Choice for Reviews and Q&A

Score 8 out of 10
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Likelihood to Recommend

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs.
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Richard Peterson | TrustRadius Reviewer
October 08, 2019

Bazaarvoice Conversations is an integral part of our daily routine

Score 10 out of 10
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Bazaarvoice Conversations is great at organizing a person's time to specific task and to quickly get them done so we can move on to other daily tasks.

The ability to pre-populate answers in a database within Bazaarvoice Conversations would be nice so we did not have to copy and past from a document on our desktop.
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rachel woolnough | TrustRadius Reviewer
November 21, 2019

Great platform to boost conversion and very attentive support!

Score 8 out of 10
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BazaarVoice is great for us in terms of gaining plenty of reviews for our products as the purchase of lingerie can be tricky anyway, let alone purchasing online without being able to try the product on first. We really do see an effect on a product's conversion by whether it has good reviews/bad reviews/no reviews so customers really engage with them for us. Likewise having the curations aspect it gives further insight for the customer as to how the product may fit on them. We have also used UGC images in some of our emails and site content as they've been such good quality and the ability to tag product makes it easy for a customer to shop.
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Ephraim Mandel | TrustRadius Reviewer
October 30, 2019

A must-have tool for a successful business

Score 10 out of 10
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Likelihood to Recommend

Any company that is serious about reviews and the veracity of content that's coming into their site should get Bazaarvoice Conversations immediately. There is no competition. BV hands down is the leader in this realm and is constantly improving capabilities. They acquire companies that will make great partners and this just increases the value they have to offer (AddStructure, Influenster, etc).
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Nolan Sweeney | TrustRadius Reviewer
October 08, 2019

Great for Beginners

Score 6 out of 10
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Likelihood to Recommend

Bazaarvoice Conversations is well suited for scenarios where we have to research details about a product. If there are a lot of reviews being left by customers saying an item isn't true to size or doesn't match the description, We need to go in and investigate to make sure the product description on the website is matching what the customer is receiving.
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Anonymous | TrustRadius Reviewer
October 22, 2019

Bazaarvoice Conversations helps you understand and see what customers need to know

Score 9 out of 10
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Likelihood to Recommend

Conversations are well-suited for anyone with a product on eCommerce. It is ideal for anyone who is in the business of selling higher end products that require a certain level of consideration before the purchase. It helps to alleviate the pain of customers who hesitate because they aren't getting the answers they need from the product listing.
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Meredith Walter | TrustRadius Reviewer
July 31, 2019

Great for product based companies looking to take touchpoints to the next level

Score 7 out of 10
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Likelihood to Recommend

Bazaarvoice is great for larger retailers who need to display ratings and reviews on their site. There are also tons of other features that BV offers that our company can't take advantage of since we don't sell directly online. If we did, there'd be even more benefit available to us. Companies who are looking to connect with their customers from purchase to reviews - this is a great tool for you.
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Vaibhav Choksi | TrustRadius Reviewer
June 27, 2019

Engage your customers with Bazaarvoice Conversations and improve your products

Score 9 out of 10
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Likelihood to Recommend

Bazaarvoice Conversations is a great platform to better engage your customers by not only understanding reviews but also interacting with them. The limitation is that it does not allow a 360 degree viewpoints by integrating reports from other Bazaarvoice products and other review platforms.
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Mindy Wilson | TrustRadius Reviewer
November 16, 2018

The software does what it says it will and comes with great customer service.

Score 10 out of 10
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Likelihood to Recommend

Great for .com and manufacturers who have multiple retailers they are working with and trying to get reviews and Q&A coordinated. Probably not a good investment if you have a smaller network or don't rely heavily on internet sales.
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Anonymous | TrustRadius Reviewer
November 18, 2018

Social Media Curation Made Easy

Score 8 out of 10
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Likelihood to Recommend

If you have a very active following on social media, it can be quite difficult to curate the content that is posted every day. We can get hundreds or thousands of posts about our brand a month which is impossible for our team to manage manually. Bazaarvoice Curations makes it incredibly easy to pull in relevant content that you can then use on your site or for marketing material.

If your social media following is a little smaller, you could probably manage content curation on your own or with a smaller or free tool.
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Joshua P. Kennedy | TrustRadius Reviewer
August 04, 2017

Good, not great. At once successful and flawed.

Score 5 out of 10
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Likelihood to Recommend

Bazaarvoice Conversations is really well-suited for when you have a wide variety of products that you need to keep track of. If you just have one or two products that you sell per retailer site, it may not be as valuable because a quick check on the retailer sites will tell you all you need to know. But if you have dozens or more products where checking each one can be tedious, then this is a great option and saves a lot of time.
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Travis Weed | TrustRadius Reviewer
July 27, 2017

BazaarVoice will help you drive customers to buy your products!

Score 9 out of 10
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Likelihood to Recommend

As a company selling at a major channel such as Walmart, Amazon, Home Depot and more, it can be tough to answer and connect with all the customers that shop through those channels. By using Bazaarvoice, you have all of the questions in a simple, easy to read format that let's you and we're questions and respond to reviews of your products. Customers are more likely to purchase a product if their questions can be answered correctly and in a timely manner. Bazaarvoice helps with this.
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Olin Graczyk | TrustRadius Reviewer
June 20, 2017

A great tool for Review Generation & Syndication.

Score 8 out of 10
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Likelihood to Recommend

If review syndication is important to you, Bazaarvoice Conversations is a great option. It has just as much (if not more) bells and whistles than any other review platform out there. If review syndication is not important for your brands or products, you can probably find a more cost effective platform that handles all of your needs without the large [price].
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Melissa Best | TrustRadius Reviewer
February 01, 2016

Reviews Generate Conversion Lift & SEO Rich Content

Score 8 out of 10
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Likelihood to Recommend

I think Bazaarvoice is a great choice for reviews. They have good customer support, although it can be slow at times. It gets the job done. I wish reporting was better and that we could incentivize our customers to leave more reviews. Their conference is helpful and gave me the opportunity to connect with our marketers and share ideas with them.
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Emma Thomas | TrustRadius Reviewer
April 08, 2015

Bazaarvoice - best of breed, but it's all in the execution

Score 7 out of 10
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Likelihood to Recommend

The product would be best suited to companies selling complex products, where the customer is looking for in depth information and opinions about the item before making their purchase decision. I would also recommend Bazaarvoice for any business where IT resource is limited, because after the initial deployment the system can be largely managed and configured by marketing or eCommerce staff.
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Anonymous | TrustRadius Reviewer
February 12, 2018

Bazaarvoice quickly provides you the customer's voice.

Score 8 out of 10
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Likelihood to Recommend

If you want to stay on top of your reviews and product inquiries out in the marketplace, especially when growing rapidly, Bazaarvoice is very helpful. If you work with the major retail players this program keeps you prepared and on top of your game.

If you are a smaller business with products not found in major supply chains where you would experience numerous reviews and customer questions then this program will not benefit you as much.
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Anonymous | TrustRadius Reviewer
August 04, 2017

Increasing satisfaction

Score 9 out of 10
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Likelihood to Recommend

Bazaarvoice is well suited for companies needing to build confidence in a products / services, as the tool allows ratings and reviews to have genuine customer feedback associated to them, increasing customer confidence and therefore conversion.
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Anonymous | TrustRadius Reviewer
September 30, 2015

Social Strategy Selection - more than just stars.

Score 8 out of 10
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Likelihood to Recommend

Focus on selecting a provider based on your overall business goals. Are you looking to just tick a box and put stars/reviews on the website and don't care about product, customer service insights? This might not be the best tool as it is more expensive. Do you have the resources for a more robust reporting tool? The reports are intuitive but there does need to be a clear owner in your organisation for UGC - preferably one integrated with your overall marketing strategy.
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Anonymous | TrustRadius Reviewer
November 05, 2014

Bazaarvoice - R&R, Q&A, Curation, Reporting

Score 10 out of 10
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Likelihood to Recommend

For a company our size the only alternative we have entertained is custom built Ratings and Reviews and once you review the cost of developing your own or implementing Bazaarvoice ...its a no brainer.
Ask about future endeavors and how to get the most our of syndication.
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About Bazaarvoice Platform

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase sales and build brand loyalty.

Within the platform, the vendor provides seven core modules:
  • Ratings & Reviews
  • Questions & Answers
  • Sampling
  • Connections
  • Curations
  • Insights
  • Brand Edge

Bazaarvoice Platform Features

Has featureRatings and Reviews - Gather and publish opinions about your product or service. You can send customers post-interaction email messages so they can easily access your review submission page. In addition, you can solicit and publish reviews about your company via Google seller ratings. Use BVSEO to boost your rating pages' presence on search engines. Analyze your transaction and conversion data with the ROI beacon.
Has featureQuestions and Answers - Help your potential customers make buying decisions by responding to and publishing inquiries about the products you offer. You can also use crowdsourced answers to manage responses about basic information.
Has featureSeller Ratings - Gather and publish opinions about your service that are in turn displayed on your Google AdWords ads to increase click-through rates and drive more qualified traffic from paid search.
Has featureModeration
Has featureFraud detection and Protection
Has featureROI Measurement

Bazaarvoice Platform Integrations

Bazaarvoice Platform Competitors

In-house, Inaction / No action, Web CMS / e-Commerce built-in review functionality

Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Bazaarvoice Platform Support Options

 Paid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Bazaarvoice Platform Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Languages: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English (Aus), Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, UK English, Ukrainian, US English, Vietnamese