Item: Bazaarvoice
Rating: 9
Author: Verified User

Overall Satisfaction with Bazaarvoice Conversations

Use Cases and Deployment Scope

We currently use Bazaarvoice Conversations within our Marketing Department, but the information is shared between the Customer Service and Product Development Teams when issues need to be resolved. It addresses business problems such as customer concerns, outreach, and getting past those pre-purchase hesitations that customers face.

Pros and Cons

Pros

Answering questions regarding product use and quality.
Allows the community to connect and answer questions regarding product and use.

Cons

Real-time notifications i.e. desktop notifications.

Return on Investment

We have seen an overall positive ROI on our overall customer satisfaction.

Support Rating

BV always has excellent support in place when we have questions. I like the integration of Workbench and Support having one single login now.

Key Insights

Do you think Bazaarvoice delivers good value for the price?

Yes

Are you happy with Bazaarvoice's feature set?

Yes

Did Bazaarvoice live up to sales and marketing promises?

Yes

Did implementation of Bazaarvoice go as expected?

Yes

Would you buy Bazaarvoice again?

Yes

Likelihood to Recommend

Conversations are well-suited for anyone with a product on eCommerce. It is ideal for anyone who is in the business of selling higher end products that require a certain level of consideration before the purchase. It helps to alleviate the pain of customers who hesitate because they aren't getting the answers they need from the product listing.

Comments

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Bazaarvoice Conversations helps you understand and see what customers need to know

Modules Used