Bazaarvoice Conversations helps you understand and see what customers need to know
Anonymous | TrustRadius Reviewer
October 22, 2019

Bazaarvoice Conversations helps you understand and see what customers need to know

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Conversations,Connections,Intelligence,Media

Overall Satisfaction with Bazaarvoice Conversations

We currently use Bazaarvoice Conversations within our Marketing Department, but the information is shared between the Customer Service and Product Development Teams when issues need to be resolved. It addresses business problems such as customer concerns, outreach, and getting past those pre-purchase hesitations that customers face.
  • Answering questions regarding product use and quality.
  • Allows the community to connect and answer questions regarding product and use.
  • Real-time notifications i.e. desktop notifications.
  • We have seen an overall positive ROI on our overall customer satisfaction.
BV always has excellent support in place when we have questions. I like the integration of Workbench and Support having one single login now.

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Conversations are well-suited for anyone with a product on eCommerce. It is ideal for anyone who is in the business of selling higher end products that require a certain level of consideration before the purchase. It helps to alleviate the pain of customers who hesitate because they aren't getting the answers they need from the product listing.