Item: BeyondTrust Remote Support
Rating: 10
Author: Brett Hone

Use Cases and Deployment Scope

BeyondTrust is being used by us for remote support at our service desk. It is very beneficial in allowing us to remote to any machine with an internet connection, whether they are on our network or not. This has helped a lot with employees that work at home. We have also been using it for whitelisting some applications to allow users to install them or manipulate them as needed without the need to provide admin rights.

Pros and Cons

Remote support is quick and easy.
Allowing users to install apps without the need for local admin rights.
File transfers have been helpful as well.

None.

Return on Investment

Overall it has been very positive. Before BeyondTrust we only had RDP sessions which were far less effective.

Usability

I gave it this score because it is very easy to use, and more importantly, it is very easy for an end-user to use, and to begin a session. We don't use the queue function yet but we will likely in the future and that I think will take it even more over the top.

Support Rating

I have not had to deal with their support so I am not sure how great or poor it would be. I would imagine it would be great but again I haven't had to use it yet.

Likelihood to Recommend

A scenario where beyond trust really shines is when a user is not at home, or they are on a vacation or business trip in some foreign country and have any issue that needs to be solved. As long as they have an internet connection you can remote to their computer and fix software problems they may be having.

BeyondTrust allows for amazing remote sessions

Software Version

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)