BeyondTrust is great to work with
August 20, 2019

BeyondTrust is great to work with

Harry Lopez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)

Currently, we use it in the IT department. We use it for server management and to remotely assist end-users on their computers.
  • Ease of management.
  • User-friendly.
  • Easy to deploy.
  • Ability to swap screen sharing.
  • Better chat session functionality.
  • Its helped with our response time in the IT department.
  • End-users are satisfied with the support we provide with it.
The support is responsive and very thorough, we have yet to have a problem with it.
The support is very easy to work with and always helps us in an efficient and timely manner.
BeyondTrust is way better and much more efficient in its interface and workflows.
BeyondTrust Remote Support is very well-suited for remote computer or server management.

BeyondTrust Remote Support Feature Ratings

File transfer
8
Instant message
7
Access to sleeping/powered-off computers
7
Session record
7
Annotations
7
Not Rated