BigCommerce - great platform
January 31, 2017

BigCommerce - great platform

Ronnie Braverman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

It is being used to run 6 online stores, nationally and internationally.
  • Superb mobile and desktop experience.
  • Customization.
  • Customer support
  • BigCommerce has 'manual' bulk edit where products can be edited in rows, but does not have TRUE bulk edit which is critical - ie where you can apply a single attribute across many products simultaneously, with a single action. This would be a great improvement.
  • Needs huge improvement on invoices. Only has capability to print two types: packing slip and invoice. Need a lot more flexibility, ie the abiility to customise any number of printouts to then print out from the backend.
  • This is the big one: a customised spreadsheet system for viewing all my orders. Currently I store it in a Google spreadsheet. Would be great to have that integrated into BigCommerce. I am more than happy to supply the column names!
  • Minor but extremely irritating: the backend admin console menu (which has been moved to the side) is now incredibly hard to use - can't remember where any item is at, so need to continuously move around to find anything.
  • Online Store
  • Online Marketplaces (e.g. Amazon, eBay)
[Integration to] MailChimp
  • Massive positive impact on ROI
When I first started, I did a massive comparison of all the popular platforms - and BigCommerce won hands down.
BigCommerce is superb and I would strongly recommend it to anyone.
It is not appropriate where you want lots of customisation, but do not have strong technical skills - requires quite complex HTML / CSS / javascript to customise it.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
7
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
8
Website integration
9
Visual customization
10
CMS
6
Abandoned cart recovery
10
Checkout user experience
10
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Order processing
9
Inventory management
8
Shipping
8
Custom functionality
10