Increase Product Sales In Record Time With BigCommerce
February 14, 2019
Increase Product Sales In Record Time With BigCommerce
Score 8 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
BigCommerce is used by our Marketing department, and Customer Service. This platform has allowed us to open our first ever online store, allowing customers to access our products directly rather than going through the lengthy process of searching for distributors within their area and working with 3rd parties for pricing/ shipping. BigCommerce has allowed us to quickly increase our revenue on products that were once the lowest sellers in our inventory. This platform has opened us up to a bigger customer market, and overall has allowed us to sell more product. WIN-WIN!
- Customer orders and information. Our customer service team is able to easily and quickly assists customers that call in with questions or errors regarding their purchase (ex: address change, quantity change, etc). With the color tabs we can tell how many orders are awaiting fulfillment, completed, pending, or refunded.
- Full access o my product pages. I enjoy being able to use BigCommerce to quickly access my product pages and make any necessary information changes without having to to send requests to a web developer. I have full control of what my store pages look like.
- BigCommerce provides various Analytics reports that are helpful. Although we mainly use Google Analytics for our reporting, we also some of BigCommerce's reports such as: Purchase Funnel, Abandoned Cart, and Marketing Reports to see which avenue our customers are reaching our website.
- We have had issues with the link/ connection between BigCommerce and our email marketing platform. We cannot get our product images to load properly on abandon cart, thank-you emails, etc. This makes our emails look sloppy!
- I do not like that some (back end) product information pulls over to the product page. On the product page, under "information", the product SKU# is showing. I cannot seem to fix or hide this information and it is aesthetically pretty annoying.
- If you want the fancy stuff, you'll have to pay more.
- Online Store
We currently are connected with HubSpot. However, this is not my field and I do not know how we are leveraging the marketing information we gain by having BigCommerce and HubSpot connected.
- Big ROI!
- Reduced time spent on administrative tasks by allowing customers to shop our products online rather than placing a phone call for every order (so outdated!)
- Attracted new customers to our products which has lead to a higher brand and company awareness within the market
I do not have any other e-Commerce platform experience to compare BigCommerce to.
$100,000 to $500,000