BigCommerce: The good and the bad
May 23, 2019

BigCommerce: The good and the bad

Paul Cronje | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We use BigCommerce every day to run our online store as well as our brick & mortar store. We do not process payments through BigCommerce because the payment methods in South Africa are different from the payment methods that are preinstalled in BigCommerce. We also used it to do invoices and run a reward program with an app we added to our store.

Pros

  • Easy to use.
  • Minimal bugs.
  • A lot of good templates available.
  • Updates software with no problems.
  • Good support.

Cons

  • No point-of-sale functionality.
  • Scalability is low outside an e-commerce environment.
  • More control over restrictions of users required.
  • More stock control functionality and reporting would help a lot.
  • We run our whole business from BigCommerce.
$1 to $10 million
If your business stays an e-commerce business, then BigCommerce is a good platform to use. If your business branches out into other ways of selling, like adding a brick & mortar store, then it is not quite sufficient at that stage and at some point you will need to migrate to a different platform.
We use APIs to give other software access to our BigCommerce store for our loyalty program and our newsletter. It works well. Where we have problems is when we add an app to increase inventory functionality, because then the syncing is a problem.
We chose BigCommerce over Shopify because it had the template layout we were looking for. Shopify has slightly more functionality, but these two are very similar in performance and features. I think if we chose Shopify we would have had a very similar journey.
BigCommerce is excellently suited for any online store. It's easy to use and quick and simple to set-up with a lot of functionality. BigCommerce is not as well suited when a business adds a brick & mortar store or multiple locations with stock. Even adding an advanced inventory app does not work well due to the syncing between the two systems.

BigCommerce Feature Ratings

8.8
Product catalog & listings
10
Product management
7
Bulk product upload
8
Branding
9
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
7
CMS
8
9.0
Abandoned cart recovery
9
Checkout user experience
9
7.0
eCommerce security
7
7.7
Promotions & discounts
6
Personalized recommendations
8
SEO
9
6.5
Order processing
8
Inventory management
5
Shipping
7
Custom functionality
6

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