BigCommerce: The good and the bad
May 23, 2019
BigCommerce: The good and the bad
Score 9 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
We use BigCommerce every day to run our online store as well as our brick & mortar store. We do not process payments through BigCommerce because the payment methods in South Africa are different from the payment methods that are preinstalled in BigCommerce. We also used it to do invoices and run a reward program with an app we added to our store.
- Easy to use.
- Minimal bugs.
- A lot of good templates available.
- Updates software with no problems.
- Good support.
- No point-of-sale functionality.
- Scalability is low outside an e-commerce environment.
- More control over restrictions of users required.
- More stock control functionality and reporting would help a lot.
- We run our whole business from BigCommerce.
$1 to $10 million
We use APIs to give other software access to our BigCommerce store for our loyalty program and our newsletter. It works well. Where we have problems is when we add an app to increase inventory functionality, because then the syncing is a problem.
We chose BigCommerce over Shopify because it had the template layout we were looking for. Shopify has slightly more functionality, but these two are very similar in performance and features. I think if we chose Shopify we would have had a very similar journey.