Overall Satisfaction with BigCommerce
Big Commerce is used for the entire organization for sales and website content, including education and customer support.
- Shopping Cart works across other platforms so our website looks a lot better than other companies.
- It allows us to easily add content and educational pages which complement and help promote sales of our products.
- Easy to upload bulk data with Microsoft Excel.
- Products with multiple sizes and pictures are harder to import with Excel.
- An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
- We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
- It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
- We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
- On the positive side, the platform allows us to showcase our educational material (which we are now upgrading) alongside our products.
- On the down-side, the platform does not allow us to have the level of automated interactivity we want with our clients (we have two sets of clients: healthcare practitioners and patients).
- More SEO support would be nice. Keep in mind that some people do not like to sit and watch videos, so having a PDF guide on how to ramp up our SEO would really be appreciated.
- It is very uncomfortable to have to be referred to a "different company" that designed Style that we chose. It feels very weird that you have all of the "designers" outsourced. We trust BigCommerce with our e-commerce finances - but then have to talk with another company to get even the most basic support on the "design" of the website. Sadly, BigCommerce appears to be an e-commerce provider that does not know how to design website styles. We value BigCommerce and share this concern out of honest compassion.
$100,000 to $500,000
We use a number of APIs that help with the financial processes and work well. We need more interactive APIs (at a reasonable price), as discussed previously.