Great Shopping Cart! Needs more interactivity features.
August 15, 2019

Great Shopping Cart! Needs more interactivity features.

Ann Collins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

Big Commerce is used for the entire organization for sales and website content, including education and customer support.
  • Shopping Cart works across other platforms so our website looks a lot better than other companies.
  • It allows us to easily add content and educational pages which complement and help promote sales of our products.
  • Easy to upload bulk data with Microsoft Excel.
  • Products with multiple sizes and pictures are harder to import with Excel.
  • An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
  • We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
  • It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
  • We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
  • On the positive side, the platform allows us to showcase our educational material (which we are now upgrading) alongside our products.
  • On the down-side, the platform does not allow us to have the level of automated interactivity we want with our clients (we have two sets of clients: healthcare practitioners and patients).
  • More SEO support would be nice. Keep in mind that some people do not like to sit and watch videos, so having a PDF guide on how to ramp up our SEO would really be appreciated.
  • It is very uncomfortable to have to be referred to a "different company" that designed Style that we chose. It feels very weird that you have all of the "designers" outsourced. We trust BigCommerce with our e-commerce finances - but then have to talk with another company to get even the most basic support on the "design" of the website. Sadly, BigCommerce appears to be an e-commerce provider that does not know how to design website styles. We value BigCommerce and share this concern out of honest compassion.
Shopping cart scaling is great. Support pages often require being referred to another company that created the design (as mentioned in previously).
We use a number of APIs that help with the financial processes and work well. We need more interactive APIs (at a reasonable price), as discussed previously.
Shopping cart works great but we need more interactive features.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Abandoned cart recovery
Checkout user experience
eCommerce security
Promotions & discounts
Personalized recommendations
Multi-site management
Not Rated
Order processing
Inventory management