Bigin for Startups
April 09, 2025

Bigin for Startups

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

I started using it to track pipeline, contacts and tasks. Looking at adding tools for e-signature and email marketing. Appreciate its simplicity, but have some concerns about Gmail integration.

Pros

  • Pipeline organization
  • Contact listing
  • Task management

Cons

  • Gmail integration
  • Fewer clicks to navigate between pages and update records
  • Feels slow at times
  • Value for the base features
  • Ability to expand via Zoho product (aka Toppings)
  • Mobile app works well
Value and simplicity are the keys for Bigin. Plus the ability to add more capabilities via Zoho. It makes up for some of the clunkiness.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

For startup looking for value and the Goldilocks number of capabilities -- it is a good value.

Bigin by Zoho CRM Feature Ratings

6.7
Customer data management / contact management
7
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
5
Interaction tracking
7
Customer Service & Support ()
Not Rated
7.0
Lead management
7
Email marketing
7
Not Rated
Reporting
Not Rated
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
5.0
Custom fields
5
7.0
Role-based user permissions
7
Single sign-on capability
7
Social CRM ()
Not Rated
7.0
Marketing automation
7
8.0
Mobile access
8

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