first experience
April 24, 2025

first experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

We are loving the Bigin by Zoho CRM experience so far! All the sales opportunities, client's details, road map plus support and client journey in one place. It is super easy and intuitive to use and customize. The use of forms is basic but it helps avoiding any manual clients add on. Highly recommended for you and your team

Pros

  • clients details
  • sales pipiline overview
  • customization fields

Cons

  • forms could be more flexible in the type of fiels available
  • the stock count is very basic
  • the sales process could be stremlined more
  • clear active clients
  • clear oportunities
  • time saves by having all in one place
it's untuitive and simple to use even without any training plus you can find many video tutorials to help for any additional task needed. It's drag and drop and visual while everything is at sight and under the config menu, anyone at any age can use it, even the non tech savvy
I haven't tried any other similar products before. I watched various video tutorials to learn about a few others but then I decided for Bigin by Zoho CRM because it felt like it was the right one for our business. Thye give you a 14 days trials anyway so it's worth to experience it first

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

very good for start ups and relative small teams but can be used in bigger teams too. Well suited to keep track of sales and proposal and at the same time current clients details and roadmap, journey and support. Not very well suited for marketing and attracting new clients from different platforms

Bigin by Zoho CRM Feature Ratings

6.8
Workflow management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
5
Interaction tracking
7
Customer Service & Support ()
Not Rated
4.5
Lead management
5
Email marketing
4
5.0
Task management
5
Reporting
5
8.0
Pipeline visualization
8
6.0
Custom fields
6
8.0
Role-based user permissions
8
Single sign-on capability
8
Social CRM ()
Not Rated
8.0
Marketing automation
8
7.0
Mobile access
7

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