Bigin is superb for small businesses.
November 02, 2025

Bigin is superb for small businesses.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Bigin by Zoho CRM

I use Bigin to mainly streamline my entire process and sales force, eliminating working on sheets, which has made it even better to grasp and tap on the follow-ups that used to get missed while using conventional methods. It helps me churn data faster and keep track of the activities of the staff. Bigin mobile app also helps me to log calls, which can help me with the trust about my staff actually making those calls.

Pros

  • Churn Data.
  • Manage People.
  • Filter Data.
  • Create Views.

Cons

  • Filter of activities that were marked in the past but were changed later.
  • To share bulk contacts via the phone app.
  • Positive: Helps me to keep track of data all in one place.
  • Negative: It is missing complex filters, like activities made in the past.
It helps me track my team's performance, also it is very easy and user-friendly for my team to use the system. The system is designed for me to get the data that I am looking for with a lot of filter options. It still lacks a few complex filter options, like the last activity made before this one.
Zoho is the best, easy to use, and I can get it for a reasonable price.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

The best way to use for a small business that mainly runs its business by making calls. Including a lot of other factors, Bigin helps in data tracking and CRM management. It helps me to analyse the daily work done by the team, and it will also benefit my friends if they run a business; also, the prices are reasonable for a small business.

Bigin by Zoho CRM Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Interaction tracking
10
Customer Service & Support ()
Not Rated
7.0
Lead management
7
Email marketing
7
9.0
Task management
9
Reporting
9
8.0
Pipeline visualization
8
Customizable reports
8
10.0
Custom fields
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
9.0
Marketing automation
9
7.0
Mobile access
7

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