Great system!
Updated December 18, 2014
Great system!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Bill.com
Bill.com is being used by our department. We recommend it to our clients to make the AP process more efficient. AP is much quicker to enter and payments are easier to make, especially because it can be done anywhere and at anytime. The system also allows my organization and our clients to be paperless. We advise our vendors to submit their invoices directly to our bill.com email address.
Pros
- Address problems - if you ever have any type of issue with the system, small or large, there is a chat feature. Someone is always available during normal business hours to help you and the problem is resolved very quickly.
- Break out pages of an invoices - if you send a bulk file with multiple invoices, it is extremely easy to break out and choose which pages you'd wish to include with each invoice.
- Filing - if you ever receive a tax document, statement, or other misc. document not related to an AP invoice, it can be easily filed. The filings can be vendor or company specific.
- Payment dates - the system gives you the dates when the vendor will receive their payment.
- Extremely user friendly.
Cons
- Inventory module - you are unable to receive inventory and convert PO's to invoices. You will need to duplicate efforts because you'll need to enter the invoice into bill.com to be paid but then you will need to enter into your accounting system to properly receive the inventory.
- Sync errors - the system is very sensitive and sync errors are common. However, the support staff is always available for help and the errors quickly go away.
- Slow payment processing - payments aren't processed until the next business day and it takes a couple of days for the vendor to receive payment. Emergency payments can't be made out of the system.
- Faster AP processing
- Better customer service because vendors receive an email when a payment is processed.
- More efficient - spending less time with paper
Using Bill.com
Bill.com Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When I did the initial conversion, many of my invoices/vendors duplicated. The support staff went into my vendor list and merged every vendor. They were able to direct me step by step to remove all of the duplicates and were able to ensure that this never happened again. This problem would have been very large and would have taken up a lot of time but it turned into a great learning experience.
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