BirdEye- easy to use and worth every penny!
Kale Beyer | TrustRadius Reviewer
December 19, 2017

BirdEye- easy to use and worth every penny!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BirdEye

At the Gabel Hair Restoration Center, our patients spend many hours in the operating room undergoing their hair transplant, and often times, asking the patient to write about the experience is something that gets forgotten. BirdEye makes it easy as sending an email or text directly to our patients to ask for that review just a few days after the procedure, so they are still excited about their experience. In addition, being able to respond to their review or feedback directly on the Birdeye interface makes it very convenient and easy to remember too.
  • Easy to send review requests
  • Managing & updating your online presence is a breeze
  • The custom reports that Birdeye generates is useful for seeing traffic across multiple social platforms
  • Managing and replying to reviews is easy to do from the interface
  • The Setup and editing of the business profile and adding our social accounts was completely intuitive and easy
  • If the review notifications came in at the same time as they do from the source social media it would make it more timely.
  • Adding the ability to create surveys to send to out for feedback from patients would be useful
  • Making the email templates more customizable
3 - Marketing, Sales and Customer Service are primarily where Birdeye is used. The Customer Service mainly uses it to send emails and texts to the patients, while sales and marketing analyze the results from the reviews.
  • Great ROI as we’ve noticed more reviews coming in regularly.
  • It’s really streamlined that part of the process in getting new reviews.
  • It is much easier to respond to the patients who have left reviews
  • Easy to follow instructions make it easy for any of our employees to use which keeps training time lower.
BirdEye was much easier to use and garnered much better and noticeable results. In addition, it was much less expensive as well. The customer service is excellent and they made sure we understood what we needed to do to our profile to be a success.
Mainly good in the service or restaurant industries, although it could’ve been used for reputation management for Online shops too.